Job Description

We are looking for a Virtual Dental Receptionist / Front Office Administrative Assistant to support an established U.S. dental practice.

This is a highly patient-facing role focused on phones, scheduling, insurance, and day-to-day dental front-office support. The ideal candidate will feel like a true extension of the practice's in-house team—not like a call center representative.

You should be warm, bubbly, professional, and patient , with the ability to communicate confidently with patients and remain calm and empathetic when handling demanding or frustrated individuals.

This is a long-term opportunity for someone who wants to become a trusted member of the dental practice and help reduce the administrative workload for the in-office team.

Key Responsibilities

• Handle high-volume inbound and outbound patient calls , including scheduling, general questions, follow-ups, and message-taking.
• Schedule new and existing patients , including confirmations, rescheduling, recalls, and reactivation of inactive patients.
• Provide a warm, professional, and patient-focused experience during every interaction.
• Handle difficult or frustrated patients calmly and professionally, escalating issues when appropriate.
• Verify dental insurance eligibility and benefits , including coverage, deductibles, annual maximums, limitations, and other relevant benefits.
• Assist with prior authorizations and pre-treatment estimates , including gathering documentation, following up with insurance carriers, and tracking requests.
• Maintain accurate patient records in Eaglesoft , including demographics, insurance information, notes, and documentation.
• Keep patient information and administrative records accurate and up to date.
• Provide general front-office administrative support to help reduce the workload of the in-office team.
• Communicate effectively with the dental team regarding patient needs, scheduling issues, insurance questions, and follow-ups.

You should be:

• ☎️ Confident on the phone
• Warm, friendly, and personable
• Experienced in U.S. dental front-office operations
• Knowledgeable about dental insurance
• Calm under pressure
• An excellent communicator
• Detail-oriented and organized
• Patient-focused and team-oriented
• Comfortable working remotely and independently

Requirements

Required Qualifications

• 2+ years of U.S.-based dental practice experience.
• Previous experience as a Dental Receptionist, Front Desk Coordinator, Patient Coordinator, or similar dental front-office role.
• Bilingual English/Spanish is required.
• Female candidates preferred.
• Strong experience handling inbound and outbound phone calls .
• Hands-on experience with dental appointment scheduling .
• Experience verifying dental insurance eligibility and benefits .
• Experience with prior authorizations and/or pre-treatment estimates .
• Excellent spoken English with a professional, friendly, and confident phone presence.
• Strong customer service and communication skills.
• Ability to remain calm, patient, and professional when dealing with demanding or frustrated patients.
• Strong attention to detail and ability to accurately document patient and insurance information.
• Ability to work independently in a remote environment while maintaining reliable communication with the dental team.

Strongly Preferred Qualifications

• Experience using Eaglesoft .
• Patient recall and reactivation experience.
• Experience working in a busy, multi-provider dental practice .
• Previous experience as a Virtual Dental Assistant (VDA/VMA) .
• Experience handling a high volume of calls and patient interactions.
• Experience supporting U.S. dental insurance processes.

Why Join Us?

• Fully remote position supporting an established U.S. dental practice.
• Opportunity for a long-term position with a stable practice.
• Patient-facing role where your communication and dental experience make a direct impact.
• Opportunity to become a trusted extension of an established front-office team.

If you have strong U.S. dental front-office experience, excellent English communication skills, and a warm, patient-focused personality, we'd love to hear from you!

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