Job Description

Position Summary

The General Manager (GM) is responsible for the overall

success of the restaurant by leading all operations, developing high-performing

teams, delivering exceptional guest experiences, and achieving financial goals.

The General Manager is accountable for sales growth, profitability, staffing,

food quality, food safety, cleanliness, and ensuring every aspect of the

restaurant reflects Busy Boys brand standards.

Key Responsibilities

• Provide overall leadership for all restaurant operations and team members.
• Build, develop, and maintain a high-performing management team and crew.
• Hire, onboard, train, coach, evaluate, and develop employees at all levels.
• Ensure every guest receives outstanding hospitality and an exceptional dining experience.
• Drive restaurant sales and profitability through operational excellence.
• Manage labor, food cost, controllable expenses and overall financial performance.
• Ensure compliance with all Busy Boys recipes portion standards, and operating procedures.
• Maintain the highest standards of food safety sanitation, and cleanliness.
• Create employee schedules that balance guest service with labor goals.
• Review daily, weekly, and monthly business performance and implement action plans.
• Maintain accurate inventory and oversee ordering of food, paper products, and supplies.
• Ensure proper cash handling, deposits and financial controls.
• Monitor restaurant maintenance and coordinate repairs as needed.
• Lead local store marketing and community involvement initiatives.
• Conduct regular manager meetings, performance reviews, and coaching sessions.
• Ensure compliance with all company policies, employment laws, and safety regulations.
• Develop future leaders through succession planning and ongoing training.
• Communicate effectively with District Managers and corporate leadership.
• Lead new product launches, promotions, and operational initiatives.
• Perform all other duties assigned by the District Manager or Director of Operations.

Leadership Expectations

• Lead with integrity, professionalism, and accountability.
• Inspire a culture focused on teamwork, respect and continuous improvement.
• Set the standard for hospitality, urgency and operational excellence.
• Hold managers and team members accountable through coaching and development.
• Make decisions that protect the Busy Boys brand and long-term success.
• Develop future leaders within the restaurant.
• Promote open communication and a positive workplace culture.
• Lead by example every day.

Qualifications

• Minimum of 3–5 years of restaurant management experience preferred.
• Previous experience leading multiple managers and large teams.
• Strong knowledge of restaurant financials, including labor and food cost management.
• Excellent leadership, communication, and coaching skills.
• Ability to analyze business performance and implement improvement plans.
• Experience with hiring, scheduling, inventory and cash management.
• ServSafe Manager Certification preferred or required within company guidelines.
• Ability to stand for extended periods.
• Ability to lift up to 50 lbs.
• Ability to work evenings, weekends, and holidays as business needs require.

Performance Expectations

• Meet or exceed sales and profitability goals.
• Achieve labor and food cost targets.
• Maintain exceptional guest satisfaction scores.
• Ensure compliance with all food safety and sanitation standards.
• Develop and retain high-performing managers and team members.
• Maintain a clean, safe, and well-maintained restaurant.
• Successfully execute company initiatives and promotions.
• Protect the Busy Boys culture, mission, vision and brand standards.

Our Story
Before the Doors Opened
Growing up behind the counter of their father's grocery store, Omar and Yunes learned two things early on: the value of honest hustle and the importance of using only the freshest ingredients. It was there they realized that great food doesn't just feed people — it brings a community together.

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