Job Description

• The Instructional Designer (ID) is responsible for working with Project Managers (PM) to successfully develop training programs for customer service representatives globally across all business units.

• Standard ISD processes, such as the ADDIE learning model, are used to design and develop custom business process and systems training programs including instructor-led and e-learning courses.

• The ID is responsible for working with Subject Matter Experts (SME) and Information Mapping tools to assess information, determine impacts and identify skills gaps.

• The ID is also responsible for learning and testing proprietary systems and software to identify training needs, determine scope and create interactive learning tools. 2-4 yrs experience required.

Nice to have: Camtasia, WhatFix, Microsoft Copilot, Call Simulator

Must have: Knowledge of Instructional Design theory and experience putting Instructional Design theory into practice; Articulate Storyline and Rise 360; Microsoft Word/PowerPoint/Excel/Teams

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