Job Description

Job Description and Duties

Under the administrative direction of the Deputy Director (CEA) of the Infrastructure Services Division (ISD), the Information Technology Manager II (ITM II) of the Data Center and Incident Management Services Section works at the mastery level managing/directing the most complex infrastructure projects and services for the Office of Legislative Counsel (OLC), the Legislative Data Center (LDC), the California State Legislature and Legislative support organizations. The ITM II provides leadership, direction, oversight, management, mentoring and support to a multidisciplinary team of IT managers and specialists across multiple units in the successful delivery of mission critical infrastructure technology projects and services. The ITM II oversees infrastructure technology service activities including, but not limited to, systems architecture, physical/virtual infrastructure planning and design, unified communications/messaging systems architecture, storage management, infrastructure capacity planning, business continuity, incident management/response and operational recovery.

You will find additional information about the job in the .

Special Requirements

Do not include any confidential information on any documents you submit for a job vacancy, such as your STD. 678, resume, or school transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security number, birthdate, student identification number, driver's license number (unless required), examination results, LEAP status, marital status, and age. (Note: confidential information on the first page of the application submitted online through your CalCareers account will be redacted automatically upon submission.)

(STD. 678):

Applicants must submit the required documents in order to be considered for this position. Failure to complete the STD. 678 in its entirety may result in disqualification.

Statement of Qualifications:

See "Required Application Package Documents" section below.

School Transcripts:

When using education to qualify , unofficial transcripts must be submitted. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. If selected for appointment, official transcripts will be required.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Six (6) or more years of experience in an IT management role planning, directing, managing, leading, overseeing and controlling the activities of multi-disciplinary project teams and vendors in the successful implementation/delivery of highly complex mission critical IT projects, products and services.
• An additional five (5) or more years of experience in leading/implementing IT infrastructure projects/efforts, IT knowledge, consulting and support of the current technologies and industry trends, and coordinating/working collaboratively with internal and external teams in order to develop IT strategies that enhance services to meet customers’ business and information technology needs.
• In-depth knowledge and experience in incident management/response.
• Experience developing implementing business continuity and disaster recovery plans.
• Experience with vendor/contract management to ensure delivery of IT good and services as established by contract terms and conditions.
• Experience building strong relationships with executives high profile customers and providing the highest level of customer service, communicating effectively and professionally with customers, executive leadership and internal teams.
• Experience building and retaining a team of high performing IT professionals to support the delivery of IT infrastructure services.
• Strong attention to detail and accuracy.
• Excellent oral and written communication skills, including ability to develop process documentation, prepare customer notifications, and create and deliver effective presentations.
• Ability to establish and maintain good working relationships with peers, managers, customers, and vendors that culminate in successfully meeting customers’ expectations for products and services.
• Must be able to work extended hours during critical customer business cycles, major problem incidents, and projects. Must work well under pressure while meeting deadlines.
• Ability to maintain confidentially as appropriate.
• Ability to understand the legislative business cycle and legislative calendar in order to avoid service interruptions impacting customers.

Benefits

All OLC employees are excluded from collective bargaining, and therefore, receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding. Additional information can be found on CalHR’s website under  State Employee Benefits and Programs . 

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Degree and/or School Transcripts
• Statement of Qualifications -

  In order to be considered for this position, you must complete and submit the following Statement of Qualifications (SOQ). Response must be no longer than two (2) pages in length, single spaced, formatted in 12 pt Arial font, and one-inch margins.

  1. Describe your experience as an IT manager overseeing the delivery of infrastructure technology services.

  2. Describe your experience with business continuity management and provide an example of a business continuity project on which you have worked.

  3. Describe a situation where you had to coordinate an incident response across multiple teams or departments.

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