Job Description

JOB OVERVIEW:

Manage the housekeeping and laundry operation to ensure brand standards are met and entire hotel is spotless! Direct the cleaning staff and follow up to make sure no guest leaves unhappy! Come join our growing company and find a job you enjoy coming to every day.

DUTIES AND RESPONSIBILITIES Include but not limited too:

• Manage the day-to-day activities of the housekeeping department
• Inspect all cleaned rooms daily to brand standards
• Recommend disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained, in uniform with name tags.
• Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s).
• Respond to guest complaints and special requests
• Control expenses within all areas of housekeeping.
• Conduct pre-shift meeting and review all information pertinent to the day’s activities.
• May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
• May serve as “manager on duty” as required.
• May assist with other duties as assigned.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pull
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry. Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and
provide a unique guest experience. Clean-Fixed-Friendly Hotels!

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