Pohanka Toyota & Mercedes-Benz of Salisbury
Dealership Locations:
2010 N. Salisbury Blvd., Salisbury, MD 21801 (Toyota)
2013 N. Salisbury Blvd., Salisbury, MD 21801 (Mercedes-Benz)
Hours:
Monday Friday: 9:00 AM 8:00 PM
Saturday: 9:00 AM 6:00 PM
Sunday: Closed
The National Automotive Training Academy (NATA) is conducting the recruiting process for an outstanding opportunity with Pohanka Toyota & Mercedes-Benz.
We are seeking an experienced Warranty Administrator / Warranty Clerk who understands dealership operations and takes pride in accuracy, organization, and outstanding customer service.
This position plays a critical role in ensuring warranty claims are processed correctly, submitted on time, and paid promptly while maintaining compliance with manufacturer policies and dealership procedures.
COMPENSATION$50,000 $80,000+ annually
Approximately $24.00 $38.00 per hour
Based on experience, manufacturer certifications, and overall qualifications.
BENEFITSCompetitive compensation
Medical, Dental & Vision Insurance
Paid Vacation & Holidays
401(k) Retirement Plan
Professional work environment
Long-term career stability
Manufacturer training opportunities
Continuing education
Advancement opportunities
Employee discounts
Supportive management team
Process manufacturer warranty claims accurately and promptly
Review repair orders for completeness and warranty eligibility
Verify labor operations, parts, coding, and documentation
Submit warranty claims through manufacturer systems
Monitor claim status and resolve rejected or delayed claims
Maintain warranty schedules and receivable balances
Communicate with service advisors, technicians, and management regarding claim requirements
Audit repair orders for compliance with manufacturer policies
Maintain organized warranty records and supporting documentation
Assist during manufacturer warranty audits
Track chargebacks and implement corrective actions
Process warranty credits and reconciliations
Ensure all deadlines and manufacturer submission requirements are met
Maintain confidentiality and professionalism at all times
A minimum of one (1) year of dealership experience is REQUIRED.
Applicants without dealership experience will not be considered.
Acceptable dealership experience includes:
Automotive dealerships
Powersports dealerships
Motorcycle dealerships
RV dealerships
Commercial truck dealerships
Marine dealerships
Other franchised vehicle dealerships
Additional qualifications include:
Strong computer and data entry skills
Excellent organizational abilities
High attention to detail
Ability to multitask in a fast-paced dealership environment
Professional communication skills
Experience with dealership management systems is preferred
Manufacturer warranty experience is highly preferred
Toyota or Mercedes-Benz warranty experience is a significant advantage
Minimum one year dealership experience
Clean background check
Clean driving record
Professional references
Strong work ethic and dependable attendance
If you're looking for a stable, long-term dealership career with an outstanding organization that values professionalism, accuracy, and career growth, we'd like to speak with you.
Apply today through the National Automotive Training Academy (NATA).
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